HOW TO RETURN


How to do it:

1. Let us know

Send us an e-mail to info@antonietabcn.com before 30 days and tell us the reason for your return. In Antonieta we have the right not to accept a return if it is not within this period.

2. Choose the refund method

Choose if you want to send it on your own or if you prefer to use one of our courier companies. Return costs are borne by the customer.

If you have chosen one of our courier companies, we will explain how to do it when we answer your e-mail.

If you want to send it on your own, send the package to:

ANTONIETA
Torrijos 15, LOCAL A
08012 Barcelona

3. Receive your refund

Once we receive the package in good condition, and following the aforementioned instructions, we will return you the amount of your purchase within a period of 5 working days. The refund will be made on the same credit card that you used to make the payment. If you have requested one of our couriers, we will discount the shipping costs. As we have mentioned before, the return costs are borne by the customer.

 

HOW TO EXCHANGE

Returns from home. This option has no management cost and is only available in the Peninsula and with Nacex home deliveries.

1. Buy the product

Make a new purchase with the product you want and tell us during the purchase process that it is a exchange.

2. Prepare the exchange

Prepare the product you want to return. In Antonieta we have the right not to accept the return if the package is not in its original packaging, is returned damaged, used or incomplete

3. Wait for the courier with the new shipment and deliver the return

When the courier gives you the new package, you give him the return. Once we receive the package in good condition, we will return you the amount of your purchase within a period of 3 working days. The refund will be made on the same credit card that you used to make the payment. Shipping costs will not be paid.

 

Drop point return: Punto Pack. This option has no management cost and is only available in the Peninsula and Balearic Islands.

1. Buy the product

Make a new purchase with the product you want and tell us during the purchase process that it is a exchange.

2. Prepare the return

Prepare the product you want to return and and paste the package label that we will send you by email. In Antonieta we have the right not to accept the return if the package is not in its original packaging, is returned damaged, used or incomplete

3. Collect the new shipment and deliver the return

When you go to collect the new shipment, deliver the return to the same establishment. Once we receive the package in good condition, we will return you the amount of your purchase within a period of 3 working days. The refund will be made on the same credit card that you used to make the payment. Shipping costs will not be paid.

 

EXCHANGES AND RETURNS FROM STORE

You can also come to our store on Torrijos 15 Street in Barcelona to make your exchange or return. You have 30 days from the date of shipment. Do not forget to present the invoice and bring the correctly labeled and unused pieces. If you have any questions about exchanges and returns you can send us an email to info@antonietabcn.com or call us at +34 938 325 607