HOW TO RETURN?
We explain you how to make your return in 3 easy steps:
1. Let us know
Send us an e-mail to firstname.lastname@example.org and tell us the reason for your return. You have time until the 20th of January 2024.
In Antonieta we reserve the right not to accept a return if it is not within this period.
2. Choose the refund method
Choose if you want to send it on your own or if you prefer to use one of our courier companies. Return shipping costs are at the customer's expense.
If you have chosen to send us the package on your own, send it to:
Varsovia 47 - Despacho C. 08041 Barcelona
If you have chosen to do it through one of our couriers, we will explain you how to do it when we answer your e-mail.
3. Receive your refund
Once we receive the package in good condition, and following the aforementioned instructions, we will return you the amount of your purchase within a period of 5 working days. The refund will be made on the same credit card that you used to make the payment. If you have requested one of our couriers, we will discount the shipping costs. As we have mentioned before, the return costs are borne by the customer.
RETURNS AND EXCHANGES IN STORE
You can also come to our store on Torrijos street n.º15 in Barcelona to make your exchange or return. You have time until the 20th of January 2024. Do not forget to present the invoice and bring the correctly labeled and unused pieces.
If you have any questions about exchanges and returns you can send us an email to email@example.com or call us at +34 938 325 607